Location: Sozo Children, Birmingham, AL
Employment Type: Full-Time
About Sozo Children
At Sozo Children, relationships are sacred. Behind every monthly gift is a person who believes deeply in restoring hope, dignity, and opportunity to vulnerable children in Uganda—and lives are changed because of that faithfulness. The Donor Relations Coordinator plays a vital role in stewarding all of our monthly donor relationships with care, excellence, and integrity.
Position Overview
This is a high-trust, high-impact role that blends meaningful, personal donor care with strong operational ownership. The right person will love people and systems—offering gratitude, clarity, and consistency across every donor touchpoint.
Why This Role Matters
Monthly donors are the backbone of Sozo Children’s mission of empowering vulnerable children to become thriving leaders for Jesus. This position ensures that every donor feels known, valued, and connected to the impact of their generosity— while also safeguarding the accuracy, reliability, and sustainability of our monthly giving program.
As Donor Relations Coordinator, you will steward donor relationships end-to-end, partnering closely with Communications, Finance, and our Programs team to ensure generosity is honored and impact is clearly communicated. Your work directly fuels Sozo Children’s ability to rescue, restore, and replicate hope through Christ.
Key Responsibilities
- Serve as a primary donor contact: Be a caring, responsive point of contact for monthly donors and sponsors; respond promptly and thoughtfully to inquiries and requests.
- Welcome and onboard new donors: Provide intentional onboarding and early relationship-building for new monthly donors.
- Provide ongoing stewardship: Maintain consistent donor care through personalized updates, gratitude, milestone acknowledgments, and follow-up.
- Offer spiritual encouragement: Provide prayer and spiritual encouragement when appropriate and invited.
- Navigate sensitive situations: Handle complex or sensitive donor situations with empathy, discretion, and strong follow-through.
- Manage monthly giving operations: Own monthly giving schedules, renewals, upgrades, downgrades, pauses, and cancellations.
- Address missed payments: Proactively support recovery of missed payments and donor changes with pastoral sensitivity.
- Track donor health and trends: Monitor and improve retention and recovery; maintain dashboards and reports reflecting donor health and monthly revenue trends.
- Maintain data integrity: Keep donor records and giving histories accurate; uphold confidentiality and strong data hygiene standards.
- Partner with Finance: Support reconciliation, reporting, and audit readiness in coordination with Finance.
- Collaborate across teams: Align donor messaging and storytelling with Communications; coordinate with Programs to ensure donors receive appropriate impact updates.
- Improve workflows: Document processes and continuously improve donor care systems and workflows; support volunteer or team training related to donor care as needed.
Qualifications
- Relevant experience: Experience in donor relations, customer success, or nonprofit operations.
- Communication: Warm, confident communicator—especially on the phone.
- Organization: Highly organized, detail-oriented, and dependable.
- Systems-minded: Enjoys managing systems and improving processes.
- CRM experience: Experience using a CRM or donor database (strongly preferred).
- Balanced approach: Can combine compassion with clarity and healthy boundaries.
- Mission alignment: Aligned with Sozo Children’s mission and values; handles confidential information with care.
What We Offer
- Meaningful work: Serve in a role with lasting, mission-driven impact.
- Team culture: A collaborative, mission-driven team environment.
- Benefits: Generous paid time off and a comprehensive benefits package.
- Purpose: The opportunity to steward generosity with excellence and purpose.